This Privacy Policy is intended to inform users about our practices regarding the collection, utilization, and disclosure of Personal Information when you use the WoodLatch: Shape Puzzle app (hereinafter referred to as the "Service"). By choosing to use our Service, you acknowledge and consent to the collection and use of information in accordance with the terms outlined in this Policy. The definitions of terms used herein are consistent with those in our Terms of Service. The Personal Information we gather is solely intended to support the provision and enhancement of the Service, and we will not use or share your information with any third party except as explicitly stated in this Privacy Policy.
We only collect information that is necessary to improve the Service and ensure a seamless user experience. The types of information we may collect include:
Account-related information: When you log in for the first time using Apple ID or Facebook, we will receive your registered email address, full name, and profile picture. This information is used exclusively to verify your identity, create a unique app account, and sync your gameplay progress across multiple devices.
Advertising Identifier (IDFA/GAID): We collect your device’s Advertising Identifier (IDFA for iOS devices or GAID for Android devices) to detect potential fraudulent activities (such as fake user accounts, improper reward claims, or repeated ad clicks) and to deliver personalized, non-intrusive ads within the app, as required by our ad partners.
IP address: Your device’s IP address is collected to identify your approximate geographic location (e.g., country or region) and to troubleshoot network-related issues (such as failed ad loading, reward processing errors, or server connectivity problems).
Device and system information: This includes the timestamp of your app usage sessions, system language set on your device, device model (e.g., iPhone 16 or Google Pixel 9), screen resolution and display settings, device time zone, and operating system version (e.g., iOS 19 or Android 16). This data helps us optimize the app’s performance for different device configurations, adapt gameplay to screen sizes, and resolve device-specific technical issues.
Usage and log information: We collect logs related to app behavior (e.g., which shape puzzle levels you attempted, completion times, success rates, and in-app feature interactions) and crash reports. These logs are critical for monitoring the app’s operational status, fixing technical bugs (such as sudden app crashes or freezes), and continuously enhancing the user experience.
Installed apps (with your explicit approval): To display video ads, we integrate the Unity Ads SDK. At the app’s first launch, this SDK may request access to the list of apps installed on your device. If you do not wish to share this information, you can decline the request directly in the permission prompt. Importantly, this information is only accessed and processed by Unity Ads; our team (the developer of WoodLatch: Shape Puzzle) has no access to or control over this data, and it is handled in accordance with Unity’s privacy policy.
The information we collect is strictly used to fulfill the following purposes, and we will never use it for unstated or unrelated goals:
To provide and maintain the Service: Your email address is used to identify your unique account, track your puzzle progress (e.g., unlocked levels, accumulated scores), and record reward-related records (such as rewards earned from completing daily challenges or ad-watching tasks). When processing reward payouts (if applicable), we use the payment account information you provide to ensure you receive the rewards you are entitled to. Additionally, we indirectly use your Advertising Identifier (as required by third-party ad providers) to display targeted ads and send task notifications (e.g., reminders for ad-watching tasks to unlock premium puzzle themes) in the app.
To communicate with you: We will contact you via your registered email address in two specific scenarios: (1) when you submit a request to delete your account or data, to confirm the details of your request and notify you of the processing status; (2) when there are major changes to this Privacy Policy or our Terms of Service (e.g., adjustments to data collection scope or reward rules), to inform you of the updates and their potential impact on your rights.
To provide customer support: When you reach out with questions (e.g., issues with puzzle mechanics, reward redemption, or account synchronization) or report technical problems (e.g., app freezes, progress loss), we use your email address to respond to your inquiries and investigate and resolve the reported issues. We may also use relevant log information (e.g., crash reports) to identify the root cause of technical problems and implement fixes promptly.
We take the protection of your information seriously and will not disclose your Personal Information to any third party except in the following limited circumstances:
Sharing of Advertising Identifier with ad partners: Your IDFA/GAID may be shared with our trusted third-party ad providers (e.g., Unity Ads). This is a necessary step to enable the display of ads in the app and to provide you with task opportunities (e.g., ad-watching tasks for rewards). These ad partners are contractually obligated to use your Advertising Identifier only for ad delivery, fraud detection, and performance analytics, and not for any other purpose. They must also comply with applicable data protection laws and maintain the confidentiality of your information.
Corporate transactions: In the event of a corporate sale, merger, acquisition, reorganization, or bankruptcy, your information may be disclosed to the involved third party (e.g., the acquiring company) as part of the overall evaluation of the business. However, the receiving party will be required to comply with the terms of this Privacy Policy and maintain the same level of protection for your information. We will notify you of such a transfer via email or in-app notification if legally required.
Legal requirements: We may disclose your information if required by applicable laws, regulations, judicial orders, or administrative requests (e.g., court subpoenas or regulatory investigations). In such cases, we will only disclose the minimum amount of information necessary to comply with the legal obligation.
We implement a range of technical and administrative security measures to safeguard your Personal Information from unauthorized access, use, disclosure, or modification:
Data encryption: All information transmitted between your device and our servers (e.g., your login credentials, puzzle progress, and reward records) is encrypted using Transport Layer Security (TLS) 1.3 protocol. Additionally, data stored on our servers (such as your email address and account details) is encrypted at rest using AES-256 encryption to prevent unauthorized access.
Access controls: We enforce strict technical and administrative access controls to limit which of our employees and contractors can access non-public Personal Information. Only personnel who need the information to perform specific job functions (e.g., customer support staff handling your inquiries, technical teams fixing server issues) are granted access, and they are required to sign strict confidentiality agreements. Any unauthorized access to information will result in disciplinary action and potential legal liability.
Security monitoring and updates: We regularly monitor our systems and servers for potential security threats (such as unauthorized access attempts or data breaches) and conduct periodic security audits. We also update our app and server software regularly to address known vulnerabilities and adapt to emerging security risks.
We retain your Personal Information only for as long as it is necessary to fulfill the purposes for which it was collected or to comply with applicable legal requirements. Once the information is no longer needed, we will securely delete or anonymize it.
General retention rule: When you submit a request to delete your account and data, and the request is approved, most of your data (such as your puzzle progress, app usage logs, and profile picture) will be deleted immediately and will no longer be accessible.
Exception for payment accounts: To prevent duplicate reward claims (e.g., multiple claims of the "new user reward" using the same payment account, as specified in our Terms of Service), we may retain your payment account information for a reasonable period (no longer than 6 months) after your data deletion request is approved. This retention period will end once we confirm that the information is no longer needed to prevent fraud. Importantly, personally identifiable information (such as your name, profile picture, and email address) will be deleted immediately upon approval of your deletion request, regardless of the payment account retention.
Legal retention: We may retain certain information for an extended period if required by law (e.g., tax or record-keeping obligations). In such cases, we will anonymize the information to the greatest extent possible to protect your privacy.
If you wish to delete your account and all related data (including your puzzle progress, reward records, and personal information), you can do so through one of the following two methods:
In-app request: Open the WoodLatch: Shape Puzzle app, navigate to the "Settings" page, select the "Account & Privacy" option, and submit a data deletion request through the designated form. Please include your registered email address in the request for verification.
Email request: Send an email to our support team at zhengjundang566@gmail.com, with the subject line "WoodLatch: Shape Puzzle Data Deletion Request." Include your registered email address (the one used to log in to the app) and a clear statement of your request to delete your account and all related data. Our team will verify your identity within 3 business days and complete the deletion process within 14 business days, unless additional time is required for legal or technical reasons. We will send a confirmation email once the process is completed.
Please note that once your account and data are deleted, all associated information (including unredeemed rewards and gameplay progress) will be permanently lost and cannot be recovered.
Whenever you use our Service, if an error occurs in the app (e.g., the app crashes, freezes, or a feature fails to load), we may collect certain data and information (through third-party analytics tools such as Google Analytics for Firebase) from your device, which we refer to as "Log Data." This Log Data may include: your device’s IP address, device name and model, operating system version, the app’s configuration settings when the error occurred (e.g., the puzzle level being played, the ad service being loaded), the date and time of the error, and other relevant statistical data. This information is used exclusively to identify the cause of the error, fix technical issues, and prevent similar problems from recurring. Log Data does not contain personally identifiable information and will not be used to track individual users.
Cookies are small text files containing a limited amount of data, typically used as anonymous unique identifiers. They are sent from websites or apps to your device and stored in its internal memory.
Direct use of cookies: The WoodLatch: Shape Puzzle app itself does not explicitly use cookies for its core functions (e.g., puzzle gameplay or account management).
Third-party cookies: However, the app may integrate third-party code or libraries (such as those from ad providers or analytics tools) that use cookies or similar technologies (e.g., device fingerprints) to collect information about your app usage (e.g., ad interaction data, feature usage frequency). These tools help third parties improve their services (e.g., optimizing ad delivery) and assist us in understanding how users interact with the app.
You have the right to accept or refuse these cookies: most mobile devices allow you to adjust cookie settings through your device’s privacy menu (e.g., blocking third-party cookies). Please note that if you choose to refuse these cookies, some features of the Service (such as personalized ads or certain analytics-related functions) may not work properly, but this will not affect your ability to use the core gameplay features of the app.
Contact list access: With your explicit permission, we may upload your device’s contact list to our servers for two specific purposes: (1) detecting fraudulent activities (e.g., preventing users from creating multiple accounts using the same contact details); and (2) contact synchronization (if the app includes a social feature in the future, e.g., inviting friends to play or competing with contacts). We will not use your contact list for marketing purposes without additional consent, and we will delete the contact list data from our servers if you revoke the permission.
We may engage third-party companies or individuals to assist us in operating the Service. These third parties are only involved in specific tasks and have no authority to use your information beyond what is necessary to complete their assigned work. The types of third-party service providers we may work with include:
Cloud service providers: To host our app’s data and ensure the stability of the Service.
Payment processors: To handle reward payouts securely.
Ad providers: To display ads in the app and manage ad-related tasks (e.g., Unity Ads).
Analytics tools: To help us understand user behavior and improve the app’s features (e.g., Google Analytics for Firebase).
We ensure that all third-party service providers sign a confidentiality and data processing agreement, which obligates them to: (1) only access the Personal Information necessary to perform their tasks; (2) not disclose or use the information for any purpose other than the tasks assigned by us; (3) implement adequate security measures to protect the information; and (4) comply with applicable data protection laws. We regularly review the privacy practices of these third parties to ensure they meet our standards.
We highly value your trust in providing us with your Personal Information and strive to protect it using commercially acceptable security measures (as outlined in Section 4). However, it is important to note that no method of data transmission over the internet or electronic storage is 100% secure or error-proof. Factors such as external cyberattacks, technical vulnerabilities in third-party services, or user-side security breaches (e.g., compromised device passwords) may pose risks to your information. We cannot guarantee the absolute security of your information, and you acknowledge that there is a small risk of unauthorized access, disclosure, or loss of data despite our best efforts. You agree to assume this inherent risk when using the Service.
Our Service may contain links to third-party websites or services (e.g., links to ad partners’ privacy policies, social media pages, or promotional content). If you click on any of these third-party links, you will be redirected to the respective site, which is not operated or controlled by us.
We strongly advise you to review the privacy policies and terms of service of these third-party sites before using their services. We have no control over the content, privacy practices, or operations of any third-party sites or services, and we assume no responsibility for any loss, damage, or privacy violations you may incur from using them. Your use of third-party sites is at your own risk.
Our Service is not intended for use by children under the age of 13, and we do not knowingly collect Personal Information from children under 13. We comply with the Children’s Online Privacy Protection Act (COPPA) and other applicable laws governing children’s privacy. If we discover (through verification, user reports, or other means) that a child under 13 has provided us with Personal Information (such as an email address or name), we will immediately delete this information from our servers and terminate the associated account.
If you are a parent or guardian and become aware that your child under 13 has used our Service and provided Personal Information, please contact us immediately at zhengjundang566@gmail.com and provide relevant proof (e.g., your identification document, the child’s date of birth) to verify your relationship. We will take prompt action to remove the child’s information and assist you in protecting their privacy.
We may update this Privacy Policy from time to time to reflect changes in our service practices, legal requirements, or technological advancements. When we make changes, we will:
Post the revised Privacy Policy within the app (under "Settings" > "Privacy Policy") and update the "Last Updated" date at the top of the Policy;
Send a notification to your registered email address (if you have an account) at least 7 days before the changes take effect, if the updates involve material changes (e.g., expansion of data collection scope, changes to data disclosure rules).
These changes will take effect immediately upon being posted (or on the specified effective date for material changes). Your continued use of the Service after the changes are posted constitutes your acceptance of the revised Policy. If you do not agree to the updated terms, you must cease using the Service and request deletion of your account in accordance with Section 6.
If you have any questions, concerns, or requests related to this Privacy Policy (e.g., asking for a copy of your data, updating your information, submitting a complaint, or inquiring about data processing practices), please contact us via email at:
Email: zhengjundang566@gmail.com
Our support team will respond to your inquiry within 5-7 business days and assist you in resolving the issue. We will provide clear and transparent explanations of our data practices and address any concerns you may have.